Privacy Policy

At fluxeo.video (hereinafter referred to as "fluxeo.video" or "we"), we are committed to safeguarding your privacy. The following statement is designed to provide a clear understanding of our Privacy Policy. Please read it carefully and ensure you comprehend it before utilizing our services. For any inquiries regarding our Privacy Policy or related matters, reach out to us at [email protected].

Users under the age of 18 are strictly prohibited from registering or using this service. We do not knowingly collect any personal information from minors. If we discover that any information has been collected from a user under the age of 18, we will immediately delete such information and terminate the associated account.

By using or continuing to use fluxeo.video, you signify your understanding and agreement with our handling of your personal information, including its collection, utilization, retention, and disclosure, in accordance with this Privacy Policy.

1. Facial Data Policy

We do not retain facial data. Our system analyzes photos to detect facial features (eyes, nose, mouth) to generate video effects. After processing, all facial data is promptly deleted.

Process of Facial Data Handling

• You upload a photo to our server.
• The server analyzes the facial features and applies your chosen video effect.
• The final rendered video is returned to you.
• All temporary files, including facial feature data, are encrypted and permanently deleted after a short period.

We do not share your facial data with third parties, and uploaded photos are deleted after processing.

2. Information Collection and Usage

We collect information both actively provided by you and passively collected during your use of our services.

During Sign-up and Login

• Contact Information: For email registration, we collect your email address.
• Usage Information: We track interactions such as clicks, downloads, shares, and search history to improve our services.
• Device and Log Information: To ensure smooth operation and security, we collect device model, OS version, language settings, IP address, software version, network status, and operational logs.
• Feedback: When you submit feedback or contact support, we collect the information you provide to respond effectively.

If you withdraw your consent for data collection or usage, we will stop processing your information immediately.

3. Information You Provide

When saving generated videos to your device, we request permission to access your storage. We use device information and logs only for:

• Preventing misuse or cheating in service features.
• Improving app functionality and security.

Device information includes device model and settings; log information includes app usage data, all anonymized.

4. Cookies and Similar Technologies

We may use cookies and web beacons to collect and store information about your activity to:

• Secure our services.
• Remember your preferences.
• Enhance user experience and content delivery.

You can manage or delete cookies through your device settings, though this may limit some functionalities.

5. Information Sharing, Transfer, and Disclosure

We do not disclose your personal information without your consent, except:

• As required by law or legal process.
• To service partners for performance improvements.
• In the event of a business transaction, where the new owner will continue to adhere to this Privacy Policy.

6. Data Retention, Location, and Security

We retain personal information only as long as necessary to fulfill this policy and legal obligations. Data is secured via encryption and anonymization, and we have security protocols to prevent unauthorized access.

7. Managing Your Information

You can review, revoke, or manage your permissions in your device settings. Cached data can be cleared from your profile, and personal information collected during your use can be requested for review.

8. Complaints and Reports

If you believe your personal information or rights have been violated, contact [email protected], and we will address your concerns promptly.

9. User Age

Users under the age of 18 are strictly prohibited from registering or using this service. We do not knowingly collect any personal information from minors. If we discover that any information has been collected from a user under the age of 18, we will immediately delete such information and terminate the associated account.

10. Membership and Payment Clarification

fluxeo.video services are subscription-based.

• Membership is offered on a recurring subscription basis — weekly, monthly, or annually.
• Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
• You will be charged the applicable subscription fee one day before the end of your current billing period using your chosen payment method.
• You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period.
• We will notify you in advance of any changes to subscription pricing.

This policy ensures transparency regarding our recurring billing practices. By subscribing, you authorize us to charge your payment method on a recurring basis in accordance with your selected plan.

11. Policy Updates

We may update this Privacy Policy in response to changes in law, regulations, or service operations. Significant changes will be notified via the app or email. Continued use constitutes acceptance of the updated policy.

For any inquiries, feedback, or suggestions, please contact us at [email protected].